"One of the most exciting aspects of making jewelry is embarking on a custom project," says Sarah. "I get the greatest satisfaction when I see a clients eyes light up upon revealing the finished product of their vision."
WHAT TO EXPECT
You'll be working exclusively with a master jeweler to create the piece of your dreams. The process begins with an hour long sit down at our Sausalito showroom to discuss ideas and brainstorm ways of carrying out your vision. After we select a design direction, you will receive a round of sketches showcasing various options, with a second round of revision sketches if necessary. From here you'll select your absolute favorite and that's when the real fun begins. Your design will be custom built, bringing shared ideas to life from paper to metal. You'll be presented with your finished treasure - a true marriage between your ideas and an artisan's vision. The end result? An entirely unique piece that is sure to become a future heirloom.
CUSTOM WORK DETAILS
Custom projects do cost more than purchasing an item that has already been designed. This is due to the amount of time and creative energy required to conceptualize, design and carry out a brand new idea in metal. Please contact us with a brief description of your project and we'll get back to you asap!
A 50% payment is required once a design has been chosen and before work begins.
The balance is due upon receipt of finished piece. Please note that this applies to local customers only. If we are shipping your item, balance is due in full before it is sent.
The time table can take anywhere from 4-12 weeks depending on complexity of the design and our work load.
CUSTOM WORK FAQ'S
What will my custom project cost?
Unfortunately, this is nearly impossible to answer without knowing every last detail! There are so many factors involved in pricing out a custom project, that we are unable to give quotes without a design consultation ($200, which is applied towards the project should you decide to move forward). Custom work is certainly not the most cost effective way to make jewelry, but it is certainly the most special! You will be working closely with a master craftsperson to carry out your vision that will be treasured for a lifetime and beyond. This being said, we are also happy to work with your budget. Please be sure to mention your budget (if you have one) prior to your design consultation. You will be given several options that fall at various points of your budget.
What if I'm not sure I want to commit to custom work?
We offer an informal 20 minute free consultation. This is a great service for people that are serious about pursuing a custom project, but would like a little more info before committing to the process. During your visit you can expect to get to know our work, talk briefly about your vision and budget and further your understanding of the process. You will not receive any hard quotes until after you've decided to proceed with the one hour consult, but we can often give you an idea of what to expect based on our conversation.
Custom work seems like a little too much for me, but I want a really special piece. What are my options?
Most of our jewelry is easily customizable. This means that you can request a different metal (we work with silver, 14k and 18k white, yellow & rose gold) a different stone (sapphire? ruby? black diamond?), earring type or chain length generally at no additional or small additional charge. This is not considered custom work, merely altering an existing design. Send us a quick email if you're interested in this option--we'll promptly get back to you.
I have an heirloom stone. Can we work with it?
Generally, yes. We must inspect stones before we can determine if they are usable in a new design. Often older stones are cut differently or are hard to view in their current settings. We usually must take stones to of their current settings to make sure they are of the quality that is required to work with them. While this will cut costs to some extent, there is a quite a bit of labor involved in removing the stone and inspecting the stone. Plus, more often than not this option requires us to create a custom setting for the stone as well. We urge clients to use this option as a sentimental choice v.s. a cost cutting choice.
I have gold, can we use it?
Yes! Depending on the project, we can often either use your exact metal in the new piece, or scrap the metal for you and use the credit towards the new project. Come by the shop or contact us to find out how it works.
What if I don't know the correct ring size?
A few options here. If you're local to the Bay Area, please come by the shop and we can size you - it just takes a minute! We're also happy to send you a complimentary set of ring sizers in the mail for you to size yourself. can also do our best to guess! Most rings can be sized up and down within reason. We offer a free sizing within 90 days of completion of custom work. We'll be sure to take this in to account when working on the project.
What if I don't know the correct ring size AND it's a surprise?
We'll help guide you towards an educated guess! Most rings can be sized up and down within reason. We offer a free sizing within 60 days of completion of custom work and bridal rings.